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Frequently Asked Questions

Answers To Our Most Frequently Asked Questions:

To help with your item selection process, we have developed this General Frequently Asked Questions page.

Is my on-line transaction secure?
Answer: When you use your credit card to purchase items using our web site, rest assured that the transaction is secure. Our server uses Secure Sockets Layer (SSL), a protocol that allows communication between the Partzilla.com web server and your browser to be strongly encrypted (encoded), which works with Netscape Navigator, Microsoft Internet Explorer and AOL. This technology safeguards your personal information and guarantees privacy.

Are the ATV/Motorcycles that you sell new?
Answer: Yes, all units are new unless otherwise specified.

How can you sell so cheap?
Answer: Partzilla.com is known for its deep discounted prices. We accomplish this by volume buying and passing the savings onto the customer.

Do the products sold by you come with a warranty?
Answer: Yes, you will receive the standard manufacturers warranty on all products.

Will other dealers honor the warranties on units sold by Partzilla.com?
Answer: Yes, the warranties are through the manufacturers and, therefore, any manufacturers' dealer in the US must honor the warranty.

Do your ATV/Motorcycle prices include trailers?
Answer: No, all units are priced independently and trailers can be purchased separately unless it is a package deal.

Can you ship ATV/Motorcycle units?
Answer: No, all units need to be delivered at the store.

Is shipping included in your prices?
Answer: Freight charges from the manufacturer to our facility are included in our quoted price, however, shipping (to customer's choice of location) is extra and will be priced according to the destination zip code.

Are there any hidden charges or add-ons to your prices?
Answer: No, all of our prices are "out-the-door" except for tax and title, where applicable. There are absolutely no hidden charges or gimmicks.

Why do you sometimes show a price on a ATV/Motorcycle and when called you say the unit is not in stock?
Answer: We are a high volume dealer and as such our inventory rotates on a continuous basis. Frequently, the manufacturers are out of stock, consequently, we must wait to be re-supplied.

Should I buy an ATV/Motorcycle from my local dealer?
Answer: This is a decision that each person must make for themselves. While some dealers take advantage of customers by price gouging, they are certainly in the minority, most dealers are only looking to make a legitimate profit margin. The business model at Partzilla.com is to price our products with very low profit margins and pass the savings on to the customers. We feel this creates a win-win situation for the customers and our company. If you are not happy with your local dealer, before you switch to a different powersports manufacturer give us a call.

What is your privacy policy?
Answer: We recognize the importance of protecting the privacy of our customers using this website. We do not collect any information from you unless you provide it to us. All personal identifying information is treated confidentially by Partzilla.com and is never shared, sold, or otherwise disclosed to any third party. We will periodically send you email relating to ATV's, motorcycles and parts specials. If you do not want to receive any email from us, just respond with a note and we'll remove you from our list immediately.